Last updated: April 19, 2026
Welcome to [Store Name]. These Terms and Conditions (“Terms”) govern your access to and use of our website and your purchase of products from us.
By accessing our website, placing an order, or using any part of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website.
1. About Us
This website is operated by Lyunpaw (“we,” “us,” or “our”).
Contact details:
Email: support@lyunpaw.com
2. Eligibility
By using this website, you represent that:
- you are at least the age of majority in your place of residence
- you have legal capacity to enter into binding agreements
- any information you provide is accurate and complete
If you use this website on behalf of a business or another person, you represent that you are authorized to do so.
3. Products
We sell pet toys and related products for dogs, cats, and parrots. We make reasonable efforts to display product descriptions, features, sizes, and images as accurately as possible. However, we do not guarantee that product descriptions, colors, images, or other content will always be completely accurate, current, or error-free.
All products are subject to availability.
4. Pet Safety and Supervision
Our products are designed for pets, but no pet toy is indestructible. You are responsible for selecting products appropriate for your pet’s size, behavior, and chewing or play habits.
You should always supervise your pet during play and regularly inspect products for wear or damage. Discontinue use immediately if a product becomes damaged, broken, or unsafe.
To the fullest extent permitted by law, we are not responsible for damage, injury, or loss resulting from misuse, lack of supervision, improper product selection, or normal wear and tear.
5. Orders
When you place an order, you are making an offer to purchase the selected products. All orders are subject to our acceptance and availability.
We reserve the right to refuse, cancel, or limit any order at our discretion, including if:
- a product is unavailable
- there is an error in pricing or product information
- we suspect fraud or unauthorized activity
- the order violates these Terms or applicable law
If your order is canceled after payment has been initiated, we will issue any refund due through the original payment method, where applicable.
6. Prices and Payment
All prices shown on the website are listed in the currency displayed at checkout unless otherwise stated. Prices do not necessarily include taxes, duties, import charges, shipping fees, or similar charges unless expressly stated.
We reserve the right to change prices at any time before an order is accepted.
Payment is processed through PayPal and any other payment methods clearly made available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.
7. Shipping and Delivery
We aim to process and ship orders within the timeframes stated on our website, but shipping and delivery dates are estimates only and are not guaranteed unless explicitly stated otherwise.
Delivery times may vary due to destination, customs procedures, carrier delays, peak periods, or events beyond our control.
You are responsible for providing accurate shipping information. We are not liable for delays, failed delivery, or extra costs caused by incorrect or incomplete delivery details provided by you.
For more information, please refer to our Shipping Policy if one is published on our website.
8. International Orders
Because we sell to customers in the EU and the United States, some orders may involve international shipping. You are responsible, unless otherwise stated, for any customs duties, import taxes, brokerage fees, or other local charges imposed by your jurisdiction.
You are also responsible for ensuring that products ordered from our website are lawful to import into your location.
9. Returns, Refunds, and Cancellations
We want you to shop with confidence. Returns, refunds, and cancellations are governed by our Refund Policy and any mandatory consumer rights that apply under applicable law.
Unless a longer period is required by law or stated in a separate policy, eligible return requests must generally be made within [Return Window] of delivery.
We may refuse returns, refunds, or cancellations where products show signs of misuse, damage caused after delivery, or non-returnable status as disclosed at the time of purchase, except where prohibited by law.
If there is any conflict between these Terms and a specific Refund Policy published on our website, the Refund Policy will govern for return and refund matters.
10. Promotions, Discount Codes, and Offers
From time to time, we may offer discount codes, promotional campaigns, gifts, or special offers. Unless otherwise stated:
- promotions cannot be combined
- discount codes have no cash value
- promotions may be time-limited
- promotions may be withdrawn or changed at any time
- misuse of promotions may result in cancellation of the relevant order or benefit
11. Account and Website Use
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You agree not to:
- use the website for any unlawful or fraudulent purpose
- interfere with website security or functionality
- upload or transmit harmful code
- scrape, copy, or exploit the website or its content without authorization
- impersonate another person or provide false information
- abuse customer service channels, including live chat
We reserve the right to suspend or terminate access to the website or an account where we reasonably believe these Terms have been violated.
12. Intellectual Property
All content on this website, including text, graphics, product names, branding, logos, icons, designs, images, videos, and other materials, is owned by us or used with permission and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, republish, transmit, display, or exploit any website content without our prior written consent, except for personal, non-commercial use as allowed by law.
13. User Content and Reviews
If you submit reviews, comments, suggestions, testimonials, photos, or other content to us or through our website, you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, publish, display, adapt, and distribute that content in connection with our business, marketing, and website operations, subject to applicable law.
You agree that any content you submit:
- is accurate to the best of your knowledge
- does not violate the rights of others
- is not unlawful, defamatory, abusive, misleading, or infringing
We reserve the right, but not the obligation, to remove content at our discretion.
14. Third-Party Services and Links
Our website may contain links to third-party websites or services, including payment and chat providers. We are not responsible for the content, availability, or practices of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
15. Disclaimer
To the fullest extent permitted by law, our website and products are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, except where such warranties cannot be excluded under applicable law.
We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components, or that products will meet every individual expectation or pet preference.
Nothing in these Terms excludes rights that cannot be lawfully excluded under mandatory consumer protection laws.
16. Limitation of Liability
To the fullest extent permitted by law, [Legal Entity Name], its directors, officers, employees, affiliates, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, arising out of or related to your use of the website or purchase of products.
Where liability cannot be excluded but may be limited, our total liability to you for any claim arising out of or relating to the website or products shall not exceed the amount paid by you for the relevant order giving rise to the claim.
Nothing in these Terms limits or excludes liability for fraud, willful misconduct, death or personal injury caused by negligence where such limitation is prohibited by law, or any rights you have under mandatory consumer law.
17. Indemnity
To the fullest extent permitted by law, you agree to indemnify and hold harmless [Legal Entity Name], its affiliates, officers, employees, and agents from and against claims, liabilities, damages, losses, and expenses arising out of or related to:
- your breach of these Terms
- your misuse of the website
- your violation of any law or the rights of a third party
18. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect and process personal data.
19. Changes to These Terms
We may update these Terms from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. Your continued use of the website after changes become effective constitutes your acceptance of the revised Terms, to the extent permitted by law.
20. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws without regard to conflict of law principles.
Any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any purchase from us shall be resolved in the courts located in [Country/State], unless mandatory consumer protection law requires otherwise.
If you are an EU consumer, nothing in these Terms deprives you of any mandatory protections granted to you by the laws of your country of residence.
21. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will remain in full force and effect.
22. Entire Agreement
These Terms, together with any policies or legal notices expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the website and purchases from us.
23. Contact Us
If you have any questions about these Terms, please contact us:
Email: support@lyunpaw.com
Phone: (86)15178919986
