Last updated: April 19, 2026
At Lyunpaw (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website, use our live chat, subscribe to our emails, or otherwise interact with us.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
This website is operated by Lyunpaw.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us at:
Email: support@lyunpaw.com
2. The Personal Data We Collect
Depending on how you use our website, we may collect the following categories of personal data:
a. Information you provide directly
We may collect information you voluntarily provide to us, including:
- your name
- email address
- billing address
- shipping address
- phone number
- order details
- messages you send to us
- information you provide through our live chat
- marketing preferences
b. Order and transaction information
- When you place an order through our WooCommerce-powered store, we may collect information necessary to process and fulfill your order, including:
- product selections
- order history
- shipping details
- payment-related information
- refund or return information
- customer notes
c. Payment information
Payments on our store are processed by PayPal. We do not store your full payment card details on our servers. Payment information is collected and processed by PayPal in accordance with PayPal’s own privacy and security practices.
d. Automatically collected information
When you browse our website, we may automatically collect certain technical and usage information, such as:
- IP address
- browser type
- device information
- operating system
- referring pages
- pages visited
- date and time of visit
- cookie identifiers and similar technologies
3. How We Collect Personal Data
We collect personal data in the following ways:
directly from you when you place an order, contact us, subscribe to emails, or use our live chat automatically through cookies and similar technologies through our ecommerce and service providers, such as WooCommerce, PayPal, CookieYes, and our live chat provider from records created when we communicate with you about your order, return, refund, or support request
4. How We Use Your Personal Data
We use personal data for the following purposes:
- to operate, maintain, and improve our website
- to process and fulfill orders
- to send order confirmations, shipping updates, and service messages
- to provide customer support
- to respond to live chat inquiries
- to detect, prevent, and investigate fraud, abuse, or security issues
- to comply with legal, tax, accounting, and regulatory obligations
- to maintain internal business records
- to send marketing emails where permitted by law or where you have consented
- to remember your cookie preferences and consent choices
- to analyze website performance and user experience where permitted by law and your preferences
5. Legal Bases for Processing (for EEA users)
If you are located in the European Economic Area, we process your personal data only where we have a valid legal basis, including:
- Performance of a contract — for example, to process your order, deliver products, and handle returns or customer service
- Legal obligation — for example, to comply with tax, accounting, consumer protection, and other legal requirements
- Legitimate interests — for example, to operate our business, secure our website, prevent fraud, and improve our services
- Consent — for example, where required for non-essential cookies or for certain marketing communications
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, improve functionality, and, where permitted, understand how visitors use our site.
We use CookieYes to help manage cookie notices, user consent, and cookie preferences. Strictly necessary cookies may be set without consent where allowed by law. Non-essential cookies, including analytics or similar optional technologies, will only be used where required after you provide consent through our cookie banner or preference center.
You can change or withdraw your cookie preferences at any time through our cookie settings tool on the website.
7. Email Marketing
If you sign up for our newsletter or consent to receive promotional emails, we may send you updates about new products, offers, and pet-related content. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at [Email Address].
We will not send you marketing emails where prohibited by applicable law.
8. How We Share Personal Data
We may share personal data only where reasonably necessary, including with:
- WooCommerce / WordPress-related service infrastructure used to run our online store
- PayPal, to process payments and payment-related matters
- CookieYes, to manage cookie consent preferences and consent records
- [Live Chat Provider Name], to provide real-time customer support
- shipping, logistics, and fulfillment partners
- IT, hosting, security, and website maintenance providers
- professional advisers, auditors, insurers, or legal counsel
- authorities, regulators, courts, or law enforcement where required by law or to protect our rights
- We do not disclose personal data more broadly than necessary for the purposes described in this Privacy Policy.
9. International Transfers
Because we sell to customers in the EU and the United States and use service providers that may operate internationally, your personal data may be transferred to and processed in countries other than the country where you live.
Where required by applicable law, we take appropriate steps to protect personal data transferred internationally, including using contractual, organizational, and technical safeguards.
10. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- provide our products and services
- maintain order and support records
- comply with tax, accounting, and legal obligations
- resolve disputes
- enforce our agreements
- maintain required consent records
For example:
- account information is kept while your account remains active and for a reasonable period afterward
- order and transaction records may be retained for up to [insert period, e.g. 6–7 years] where needed for tax, accounting, fraud prevention, and legal compliance
- chat records may be retained for as long as reasonably necessary to handle support issues and maintain service records
- cookie consent records may be retained as required by applicable law and compliance needs
When personal data is no longer needed, we will delete, anonymize, or securely dispose of it where appropriate.
11. Your Privacy Rights
Depending on where you live, you may have legal rights regarding your personal data. These may include the right to:
- access personal data we hold about you
- correct inaccurate or incomplete data
- request deletion of your personal data
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- request data portability where applicable
- opt out of certain marketing communications
- lodge a complaint with a supervisory authority or regulator where applicable
To exercise your rights, contact us at support@lyunpaw.com. We may need to verify your identity before fulfilling your request.
12. Additional Notice for California and Other U.S. State Residents
If you are a California resident, or a resident of another U.S. state with an applicable privacy law, you may have certain rights under state law, subject to legal limitations and applicability, including rights to know, access, delete, correct, and, in some cases, opt out of certain data uses.
We will not discriminate against you for exercising applicable privacy rights.
If a state privacy law applies to our processing activities and gives you additional rights, you may exercise those rights by contacting us at [Email Address].
13. Third-Party Services and Links
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you interact with, including PayPal and our live chat provider.
14. Data Security
We take reasonable technical and organizational measures to help protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, system, or method of transmission over the internet can be guaranteed to be completely secure.
15. Children’s Privacy
Our website and products are intended for pet owners and adult customers. Our website is not directed to children, and we do not knowingly collect personal data from children under the age of 13. If you believe a child has provided personal data to us, please contact us so we can take appropriate action.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or service providers. When we make changes, we will update the “Last updated” date at the top of this page. Material changes will be communicated as required by law.
17. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us:
Email: support@lyunpaw.com
Phone: (86)15178919986
